How To Describe A Customer Service Job On A Resume

By Mike Simpson

Do yous know what the key to landing a new client service job is? It'due south making sure that your resume stands out from the pack.

Why?

Because, if your awarding doesn't catch the hiring manager's eye, you won't move forward in the hiring procedure. Information technology won't affair if you have the customer service interview questions downward pat, because you won't have a run a risk to answer them.

Yes, that may sound a bit harsh, just there'south no need to panic. Past creating a stellar customer service resume summary, you can highlight why you lot're an exceptional candidate. You lot'll exist putting what makes yous shine front and centre, increasing the odds that the hiring director volition take discover.

So, whether you are applying to call centers, or trying to land a position with a retail behemothic similar Walmart, Costco, or Domicile Depot, it'southward vital to make your customer service resume summary outstanding. Don't know where to begin? Don't sweat it. We've got y'all covered.

What Is a Resume Summary?

Alright, before yous talk about how y'all should write your resume summary, let'due south talk about what 1 is. Start, it's unlike than a resume objective, which is a statement that you employ to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicative feel.

If you lot've worked in client service roles earlier, your best bet is to go with a resume summary. This is a statement that sits at the acme of your resume, showcasing the expertise you bring to the table. You lot are putting your about in-demand skills and experience on full brandish, ensuring the hiring manager doesn't miss any of it.

But, wait, why exercise you need a customer service resume summary if all of that information is, well, in your resume? Doesn't that make it redundant?

Technically, you lot're right. You are rehashing some details that are already in your resume. The matter is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren't reading your entire resume; they are skimming it, at best.

With a resume summary, you're making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the "to interview pile." That's why it's wise to have 1.

What Is Unique About a Customer Service Resume Summary?

Alright, now that yous're on board with including a customer service resume summary, permit's dig a little deeper. You lot have to figure out exactly what you need to highlight, ensuring y'all tin arts and crafts an ideal overview of your capabilities.

One thing you lot need to realize is you just have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring yous get to the signal quickly, and the hiring manager stays engaged.

Want to know how client service summaries are different from other industries? Sure thing.

Ane stand out departure between a customer service resume summary and one for other fields is that "customer service" isn't just a chore blazon; it'due south a specific skill. Yous need to make sure the bulk of your statement focuses on the cadre capabilities in that niche.

Additionally, y'all want to draw attention to the full amount of experience you lot bring to the table. Adding information technology all upward is a must, assuasive y'all to take an impressive number that the hiring director can't miss.

MIKE'S TIP: When y'all write a customer service resume summary, it's smart to touch on the specific sector if you are trying to land a job in the aforementioned niche. There's a big difference between front end-line retail customer service and phone-based technical customer service. Sure, everyone has to piece of work with a smile and try to brand the client happy, just how yous go about it isn't precisely the aforementioned. Past making the connection, you lot may seem like a stronger candidate to the hiring manager, and then don't exist afraid to get specific.

Common Mistakes When Writing a Client Service Resume Summary

There are several resume summary mistakes that could derail your chore search. Luckily, they are pretty like shooting fish in a barrel to spot, so you can avoid them equally long as you know what they are.

Beginning, let's get-go with a biggie. Failing to tailor your resume, including the summary, to the role is a large no-no. You lot want that snippet to be an attention-grabber, so information technology needs to speak to that hiring managing director directly. If you desire to brand sure yous nail it, try our Tailoring Method and see if that doesn't make it a breeze.

Second, don't go long-winded. We mentioned that brevity is of import already, but it's critical to reiterate. A giant cake of text at the summit of your resume is going to injure your chances. No 1 wants to read that. Keep it to no more than than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don't forget to label your summary. A elementary header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That manner, if all they can do is skim your application, they know that it is a critical department that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand up out customer service resume summary doesn't take to exist a hurting in the yous-know-where. If you desire to tackle it with ease, here are three tips that you tin can put to work right abroad.

i. Information technology'southward All Well-nigh Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proffer. You desire to testify the hiring director what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service task description.

two. Be Specific, B-E Specific

Ideally, your resume summary should exist brimming with details. Include private skills and specific achievements, not general overviews.

three. Embrace Activeness

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make certain your statement really packs a punch.

iii Client Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready even so? Recollect an example or ii will really help y'all nail it? No problem!

If you don't know where to brainstorm with your customer service resume summary, here are 3 examples that may assist.

1. Retail

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a unmarried hour.

ii. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with five years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under force per unit area. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the finish, having a stand up out customer service resume summary tin make a earth of deviation. It lets you lot showcase disquisitional capabilities early on in your awarding, increasing the odds that they'll take hold of the hiring manager's eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That fashion, y'all can speak to the nuances of the position, ensuring you lot tin can move your customer service career forward with ease.

Good luck!

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Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career skillful and the caput writer at TheInterviewGuys.com.

His advice and insights take been shared and featured past publications such every bit Forbes, Entrepreneur, CNBC and more than as well every bit educational institutions such as the University of Michigan, Penn Country, Northeastern and others.

Learn more about The Interview Guys on our Most United states of america page.